Studio Policies + FAQS

Studio Policies

To make sure everyone has a positive and safe experience, there are some guidelines we’ve implemented for clients. Please take a moment to review them, and if you have any questions, don’t hesitate to reach out!

  • Your comfort and safety are our top priorities! Please inform us of any injuries or if you're pregnant so we can provide appropriate modifications for your safety.

  • If you need to cancel your class booking, please do so at least 12 hours in advance for semi-private sessions.

    Private sessions require a 24 hour cancellation notice.

    Note that semi-private sessions may be cancelled within 12 hours if there are not at least two sign-ups.

  • All purchases are non-refundable.

  • By attending sessions at SYNCD Pilates you agree to the following code of conduct:

    We are an inclusive and conscious community for all people regardless of race, identity, age, ability, and size.

    Every member of the SYNCD Pilates community has the right to feel safe and respected. We do not tolerate oppressive or discriminatory behavior or language of any kind. We are a community free of judgement, assumption and shame.

    We reserve the right to cancel sessions or request removal from the studio for any persons who act in defiance of this code.

Frequently Asked Questions

Curious about what to expect? Our FAQ covers the essentials to help you feel prepared and confident before stepping into the studio. If there’s anything else you’d like to know, just reach out

  • If you’re new to pilates, no worries! While our sessions are mixed level, modifications are offered in addition to hands on adjustments from your instructor.

  • Please notify the instructor of any injuries beforehand. We recommend booking a private class prior to joining any group classes if you have:

    • Recent Injuries: Sprains, strains, or minor fractures from the past few weeks.

    • Chronic Pain: Ongoing discomfort that has lasted for an extended period.

    • Back Issues: Conditions like herniated discs or chronic back pain.

    • Joint Problems: Issues like arthritis or tendonitis.

    • Post-Surgery: Recovery from recent surgical procedures.

    • Rehabilitation: Undergoing physical therapy for specific injuries.

    • Cardiovascular Conditions: Heart-related issues requiring exercise modifications.

    • Orthopedic Concerns: Limitations such as fractures or osteoporosis.

    • Neurological Conditions: Disorders affecting movement and coordination.

    • Balance and Stability Issues: Concerns regarding stability during movement.

    • Pre-existing Conditions: Any medical condition needing special attention.

  • If you're pregnant, please consult with your healthcare provider before participating in classes. We follow ACOG guidelines for exercising during pregnancy to ensure your safety and comfort.

  • If you're not feeling well, please prioritize rest and recovery. We encourage you to stay home and take care of yourself. Remember, our cancellation policy requires notifying us 12 hours in advance for semi-privates and 24 hours in advance for private sessions.